Refund Policy
Last updated: October 30, 2026
1. Scope and Merchant of Record
This Refund Policy applies to paid subscriptions to Flyrix (flyrix.app), operated by White Rabbit Trading and Consulting Limited, Hong Kong ("Flyrix", "we", "us"). It forms part of our Terms and Conditions, Section 04 (Fees & Payment).
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles all payments, refunds and customer service inquiries related to billing. Your purchase is also governed by the Paddle Buyer Terms and the Paddle Refund Policy. Where those terms or applicable law grant you more rights than this Policy, they prevail.
2. 14-day refund window
You may request a refund within 14 calendar days of your first payment for a paid plan. A request made in this window is refunded in full, unless an exclusion in Section 3 applies.
The refund is available only if you have used no more than 20% of the AI credits included in your plan (for renewing plans: in the first billing period). Above that threshold, you have received a substantial part of the service and the payment is not refunded, to the extent permitted by law.
The window counts from the date of the transaction shown on your Paddle receipt.
Only one refund per customer. A repeat purchase after a refund is not eligible.
We recommend using the Free plan to evaluate Flyrix before upgrading.
After 14 days, payments are non-refundable, as stated in Section 04 of our Terms and Conditions. Paddle may still review a late request at its own discretion, or where applicable law requires a refund.
3. Non-refundable payments
To the extent permitted by applicable law and the Paddle Buyer Terms, the following are not refunded:
Renewals. Automatic monthly or annual renewal payments, including the unused part of a billing period.
Plan changes. Upgrades, add-ons and prorated charges after the first payment.
Used AI credits. Payments where more than 20% of the plan's AI credits have been used (Section 2), and any credits already consumed.
Credit top-ups. Additional credit packs once any credit from the pack has been used.
Late requests. Requests made more than 14 days after the first payment.
Terminated accounts. Accounts suspended or terminated for breach of our Terms, including Section 05 (Acceptable Use).
Abuse. Repeated purchase-and-refund cycles or other abuse of this Policy.
4. AI credits
AI features in Flyrix (for example content and image generation) consume AI credits. There are three kinds of credits:
| Credit type | Plans | Renewal | Expiry |
|---|---|---|---|
| One-time plan credits | Free, Starter | Granted once with the plan, not renewed | Do not roll over or accumulate |
| Renewing plan credits | Pro and higher plans | Reset at the start of each billing period | Unused credits do not accumulate into the next period |
| Purchased credits (top-ups) | Any plan | Bought separately | Do not expire |
Plan credits are used first; purchased credits are used only after plan credits run out.
Credits are consumed when a generation is started, whether or not you keep or are satisfied with the result.
Credits have no cash value. They cannot be transferred, exchanged or paid out.
Credits are not restored when a generation fails because of your input. Credits lost to a technical error on our side are restored, not refunded.
An unused top-up pack can be refunded within 14 days of purchase. Once any credit from it is used, it is non-refundable.
Purchased credits remain on your account after cancelling a paid plan. They are forfeited only if your account is deleted or terminated for breach of our Terms, or if the purchase is refunded.
5. Cancellation is not a refund
You can cancel at any time from your dashboard or by contacting support. Cancellation stops the next renewal. Your paid plan stays active until the end of the current billing period, and no partial refund is issued for that period (Terms and Conditions, Section 11).
6. How to request a refund
Go to paddle.net and look up your order with the email address used at checkout, or reply to your Paddle receipt email.
Alternatively, contact Flyrix support at [email protected] with your order number. We will forward eligible requests to Paddle.
Approved refunds are issued by Paddle to the original payment method, normally within 14 days of approval. Your bank may need extra days to show the credit.
A refund ends access to the paid plan. Your account moves to the Free plan.
7. Chargebacks
Please contact us or Paddle before opening a chargeback with your bank. An account with an open chargeback may be suspended until it is resolved.
8. Changes to this Policy
We may update this Policy from time to time. The version in force on the date of your purchase applies to that purchase. Changes are posted on this page with a new "Last updated" date.
9. Contact
White Rabbit Trading and Consulting Limited, Hong Kong · [email protected] · flyrix.app